How to raise a refund request as a Buyer on ProjectBuz?

Created by Ishika Razdan, Modified on Fri, 15 Sep 2023 at 05:12 PM by Ishika Razdan

We encourage our Buyers (employers) and Sellers (employers) to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center, users can escalate it to AerialBuz admin for assistance. For more information about disputes, Order cancellations and refunds please refer to the terms and conditions of payment. 

Note: You can only create disputes for Ongoing Tasks and Projects.

To raise a dispute on a Task

  1. Sign in to your AerialBuz account ( You'll be navigated directly to your Social dashboard.
  2. You can access your project dashboard in three ways:
    • Option 1: On the third row of the Social dashboard, click on Project Dashboard. 
    • Option 2: From the profile dropdown menu, click on Project Dashboard. 
    • Option 3: From the slider on the left-hand side of the webpage, click on Project Dashboard. 
  3. Check if you are in your Seller profile by visiting the dropdown menu on the top right-hand side under your Username. If it's not in the Seller profile, click on Switch Profile (to Seller).     
  4. You can access all your tasks by:
    • Option 1: On your Project Dashboard, you can see all the tasks employers have purchased.
    • Option 2: From your navigation pane, click on Manage Tasks > Orders. 
  5. Click on the Task name to open it. 
  6. Click on Create refund request.  
  7. You can choose what issue you are facing and enter more details. Once done, check the box for the Terms & Conditions and click on Submit 
  8. Upon receipt of a dispute, the seller will have the opportunity to respond, engaging in a discussion to  address the issue before reaching a resolution and closing the dispute. 
  9. If the seller is not responding or they have closed the dispute even though you have not come to a resolution, you can escalate it to the AerialBuz admin.

To dispute a project

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