Adding a default Return Merchandise Authorization (RMA) policy

Created by Ishika Razdan, Modified on Fri, 25 Aug 2023 at 07:30 PM by Ishika Razdan

RMA, or "Return Merchandise Authorization," is a system in place to manage the return and repair of products within the warranty period. It helps streamline the process by authorizing and tracking the return, ensuring a smoother experience for customers.

Note: If you want to override the default RMA policy for certain products, you have to edit the products details and select the check box "Override your default RMA settings for this product". Next choose your warranty type and enter the RMA policy for the particular product and scroll down and click on Save Product.



To add an RMA

  1. Sign in to your AerialBuz account ( You'll be navigated directly to your Social dashboard. 
  2. The three ways to access your Vendor dashboard:
    • From the profile drop-down menu on the top right-hand side select Vendor Dashboard 
    • On the social dashboard, on the third row, click on Vendor Dashboard 
    • From the slider panel on the left-hand side of the webpage, click on Vendor Dashboard. 
  3. Scroll down the vendor dashboard, select Settings > RMA.                                                                                                                                                                                
  4. It'll open the Return and Warranty Page.   
  5. There are three types of warranty for which you can make RMA policies: 
    • No Warranty: Check the boxes you want and enter the policy.                                                                                                                                        
    • Warranty Included: There are two length options for warranty included i.e. Limited or Lifetime. For Limited warranty enter the length in number and choose the duration (i.e days, weeks, months or years). If you choose Lifetime, the length value and duration will be hidden. Enter the RMA policy.  
    • Warranty as an Add on: You can add multiple warranty durations along with the price in this option. Enter the RMA policy.                                                                                          
  6. You can edit the text in the RMA policy field, add an ordered list, an unordered list and links by clicking on the icons above the text. 
  7. Once you've completed entering all the details, click on Save Changes.   
  8. The warranty settings you apply will appear near your products.    

How the Customer will view your RMA settings.

  • No Warranty: If RMA is set to No Warranty, then all your products will not have any warranty mentioned near the description.  
  • Warranty as an Add On: Customer can purchase the Add on warranty you have entered. 
  • Lifetime warranty: Under the product description

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