How to raise a support ticket for a product?

On AerialBuz, we provide vendors with the option to directly receive support tickets for their products. If you're a customer and need assistance, you can easily raise a ticket for prompt resolution.

Note: If you are unable to find the support ticket button on both the methods mentioned below, it may be due to the vendor disabling the option to raise tickets.

To raise a support ticket:

1. Sign in to your AerialBuz account (https://aerialbuz.com/). You'll be navigated directly to your Social dashboard. 
2. From the navigation pane, select MarketBuz > Vendors.  
3. Here you can see all the Vendors of AerialBuz.                                                                                                                                                    
4. Search for the Vendor you want to raise a ticket for and then click on the vendor name to open their profile.
5. Scroll down the vendor's profile and click on Get Support from Vendor.  Note: The support button text can be different if the vendor has changed it. The button will always be between the follow and share button. 
6. Enter a subject and Message, then click on Submit. 

Alternatively you can find the support button on the product's page. 

1. Sign in to your AerialBuz account (https://aerialbuz.com/). You'll be navigated directly to your social dashboard.
2. From the navigation pane, select MarketBuz > Aerial Shop and choose whichever product category you want to shop for. 
3. Click on the name of the product you want to send support ticket for. 
4. Click on Vendor Info. 
5. Click on Get Support from Vendor.  Note: The support button text can be different if the vendor has changed it.  
6. Enter a subject and Message, then click on Submit.