How to enable/ disable support button on your store?

Created by Ishika Razdan, Modified on Thu, 17 Aug 2023 at 08:17 PM by Ishika Razdan

You may want to enable or disable the support option due to limited resources or temporary unavailability. On AerialBuz we have the option to do the same so that you are not overloaded with support tickets.

To enable or disable support button:

  1. Sign in to your AerialBuz account ( You'll be navigated directly to your Social dashboard. 
  2. The three ways to access your Vendor dashboard:
    • From the profile drop-down menu on the top right-hand side select Vendor Dashboard 
    • On the social dashboard, on the third row, click on Vendor Dashboard.  
    • From the slider panel on the left-hand side of the webpage, click on Vendor Dashboard. 
  3. Scroll down and select Settings > Store.   
  4. Scroll down to the end. Near Enable support you will have two options. You can enable the support button to show up on the store and on your product page by checking on the boxes. To disable, simply uncheck the boxes.   
  5. If you check both the boxes, the support button will be visible for customers to view on the store profile page on the vendor directory and also for each of your products.
  6. On the store's page, you will find the support button below the profile photo and store details. 
  7. For the products page, you need to scroll down to product description and then click on Vendor Info. This will let you access the support button.

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